Vivid Financial Solutions Limited is committed to protecting your privacy.
Vivid Financial Solutions is registered at Law House, 1 Fairbairn Pl, Livingston EH54 6TN.
It is an Appointed Representative of PRIMIS Network, which is authorised and regulated by the
Financial Conduct Authority.
Company No: SC702239 (Registered in Scotland)
Vivid Financial Solutions Limited is an Appointed Representative of PRIMIS Network,
a trading name of First Complete Limited, authorised and regulated by the Financial Conduct Authority.
We are committed to protecting your privacy. This Privacy Policy forms part of our legal information and sets out how we handle data that identifies you.
If you have any queries concerning your personal information, please contact us at info@vividfinancialsolutions.co.uk.
Vivid Financial Solutions Customer Privacy Notice
During our dealings with you, we will ask you to provide detailed personal information relating to your existing circumstances, financial situation, and, in some cases, your health and family health history (“Your Information”).
We want to explain what we will do with Your Information and the various rights you
have in relation to it.
“Your Information”
Your Information includes any details describing or relating to you.
It may identify you directly, e.g., your name, address, date of birth, or National Insurance number.
Your Information may also identify you indirectly, e.g., your employment situation, health history, or cultural/social identity.
For mortgage and insurance purposes, Your Information may include:
- Personal Details: Name, title, date of birth, gender, nationality, marital status, address, and contact details.
- Employment Details: Salary, benefits, employment history, tax information.
- Financial Information: Bank details, credit commitments, personal credit history, income, and expenditure.
- Health Data: Medical history, prognosis, and treatment details (if required for insurance).
- Existing Products: Details of current mortgage/insurance policies and their terms.
How We Use Your Information
We collect Your Information to provide financial services to you.
We process it on the basis that:
- A contract exists between us to supply services.
- It is in our legitimate business interest to do so.
- We may need to meet legal or regulatory obligations.
This allows us to:
- Respond to lender and insurer requests.
- Contact you for feedback on our service.
- Comply with legal and regulatory requirements.
Processing Special Data
If you apply for life or health-related insurance, we may collect and process:
- Ethnic origin, health, and medical history (“Your Special Data”).
- Criminal conviction history (if relevant to underwriting, claims, or fraud management).
We process this information in line with UK data protection laws and ensure it is shared only where necessary to arrange suitable insurance for you.
If you have children under 16, we may also record relevant information about them.
How We Collect Your Information
Your Information is collected from:
- Direct conversations (verbal and written, including email).
- Credit checks and information from your employer.
- Public sources, such as the electoral roll.
- Technology solutions (e.g., online ID verification) with your consent.
What Happens to Your Information
We will:
- Store Your Information securely in paper and digital formats.
- Share it with lenders, insurers, and our Network to process applications.
- Use it to manage and respond to any queries regarding your mortgage or insurance.
We do not share Your Information for marketing purposes unless you provide explicit consent.
Sharing & Transferring Your Information
Your Information may be shared with:
- PRIMIS Network (our Network) for compliance and quality monitoring.
- Mortgage lenders and insurers to process applications.
- Specialist providers, such as estate agents, conveyancers, surveyors, or legal advisors.
- Digital marketing suppliers (e.g., Mailchimp) for general email communication.
Your Information will not be transferred outside of the European Economic Area (EEA) unless necessary for service fulfillment.
Security & Retention of Your Information
We take reasonable steps to safeguard Your Information against unauthorized access,
loss, destruction, or damage.
You should also take precautions, such as:
- Avoid sending sensitive information via unprotected email.
- Use password-protected or encrypted attachments when sending documents.
Retention Period:
- We will keep Your Information for a minimum of six years.
- If we have an ongoing relationship, we will retain it longer as required.
Your Rights Regarding Your Information
You have the right to:
✔ Request copies of Your Information.
✔ Ask us to explain how we use Your Information.
✔ Correct, delete, or restrict the use of Your Information.
✔ Request an electronic copy to transfer to another organization.
✔ Withdraw consent for marketing communications.
(Effective from 25 May 2018, under UK data protection laws.)
To exercise these rights, please contact:
📩 Mr. Stephen Babatunde
📍 Vivid Financial Solutions Ltd, 55 Riddochhill Road, Blackburn, Bathgate, Scotland, EH47 7HB
📧 info@vividfinancialsolutions.co.uk
If you suspect unauthorized disclosure of Your Information, inform us immediately.
Concerns & Complaints
If you believe we have mishandled Your Information, you can complain to:
📌 Information Commissioner’s Office (ICO)
🌐 https://ico.org.uk/global/contact-us/
📍 Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Additional Information
🔒 Security
- Our systems are protected, and only authorized personnel can access Your Information.
🔗 Third-Party Links
- Our website may contain links to external sites. We are not responsible for their privacy policies.
🍪 Cookies
- Our website does not currently use cookies.
📜 Legal Information & Agreement
- Accessing our website means you agree to these terms.
- This website is intended for UK residents only.
- Information on our website does not constitute financial advice.
⚠ Disclaimer
- We strive for accurate information, but we cannot guarantee it is always up-to-date.
- We accept no liability for losses from reliance on website information.
- We reserve the right to modify our Privacy Policy at any time.
© Copyright Notice
- All content on our website is protected by copyright.
- You may download sections for personal use only.
- Any reproduction or modification requires our written consent.
📧 Email Disclaimer
- We cannot guarantee the security of email communications.
⚖ Legal Jurisdiction
- English law governs any disputes.
- By using this site, you consent to international data transfers if outside the UK.
